New offices, and a new training program are among the recent changes at the Indian Head Casino Human Resources Department.
Human Resources moved recently to new offices located in the center building of the Warm Springs Plaza. The new location includes offices, and a large training room for new and current employees.
Before, the HR staff were in the main building of the casino, but had limited space for training and other programs.
“Now they have seven or eight times more space,” said casino general manager Harold Baugus.
The Human Resources Department invites the public to an open house and job fair at the new HR offices on Wednesday, June 3, from 10 a.m. to 3 p.m.
Indian Head Casino HR is implementing training programs for new employees, and existing employees.
For the new hires, the orientation focuses on the casino and its operation, and also on the culture and history of the Confederated Tribes, said Wyval Rosamilia, Indian Head Casino training director.
“Harold wants to make sure we’re giving the employees the tools they need to succeed,” she said, “and to have the best customer service.”
The casino employs between 190 and 200 people. The orientation training is mandatory for new hires, while current employees will also have new training opportunities, in leadership, customer service, safety, etc. “The goal is to provide optimal service to the guests,” Harold says. This in turn, he said, will enhance casino revenues.